![]() ![]() I am now the ex-owner of an LG RH2T80 having returned it to the retailer. I sent a formal letter of complaint to the retailer outlining the story so far. Of Consumer Employment Protection as I was not happy with the way it was being handled. I sought advice from the Consumer Protection Division of Dept. My wife got a phone call from LG sometime later (presumable the Customer Relations Manager) informing me that a software upgrade was on its way from Korea to address the problem. The Customer Relations Manger was unavailable so “The Supervisor” informed me that the newly replaced DVD recorder should be taken back to the repairer and is considered a new problem irrespective of the last 6 months of problems – bollocks! After 7 business days a telephone call was made to LG. I contacted LG formally in writing with no response to this matter. The problem could not be rectified and as a result I was given a new DVD recorder via the repairer… which believe it or not also failed to record SBS if the tuner is set to any other channel at the time of recording. The DVD Player had spent a combined time in repair of 10 weeks, which elapses the time that I have used it since opening the box. ![]() It has been reset to factory default settings firmware upgraded, had the circuit board replaced and according to the service report had a new Hard Disc Drive installed. Under the manufacturer warranty I have had the problem investigated by an authorised repairer (R & I Electronics, Morley, WA), on three occasions, having done their best to resolve and test the problem of recording on SBS if the tuner is set to any other channel other than SBS prior to recording. SBS was contacted with no known problems (lets face it how many other brands of HDD recorder have this issue? I have strong signal strength. Quite simply for the last 7 months of ownership the product has failed to record in one manner or another SBS programs. I can’t believe the product in question, an LG DVD Player (Combo/Recorder)/RH2T80 are still for sale on the shelves? BUYER BEWARE: Channel Info Changed message & SBS recording failure ![]()
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